1. Information We Collect

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  Account Information: Name, email address, phone number, and profile picture
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  Booking Information: Dates of stay, number of guests, and payment details
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  Communication Data: Messages between hosts and guests through our platform
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  Usage Data: How you interact with our platform, including IP address and browser information

2. ID Verification and Storage

For security purposes, we verify user identities but do not permanently store ID documents:

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  ID documents are only used for verification purposes
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  Once verification is complete, ID documents are permanently deleted from our systems
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  Only verification status and basic user information are retained

3. Message Monitoring

To ensure platform safety and prevent abuse:

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  Chat messages sent through our platform are accessible to our moderation team
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  Messages are monitored for safety, security, and policy compliance
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  We do not share message contents with third parties unless required by law

4. How We Use Your Information

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  To facilitate bookings and payments between hosts and guests
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  To provide customer support and resolve disputes
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  To improve our platform and services
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  To send relevant notifications and updates

5. Your Rights

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  Access your personal information
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  Request correction of inaccurate data
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  Request deletion of your account and associated data
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  Opt-out of marketing communications